Outreach and home visits

A home visit is a VTPC specialist's trip to the client's residence if their health condition does not allow them to come to the centre in person.

During the visit, the specialist:

• issues or receives an assistive device,
• provides an explanation on its use and maintenance.

How to apply for a home visit?

1. You must apply for a home visit by calling the contact number of the relevant centre - VTPC Riga, Kuldiga or Rezekne department.
2. The cost of a home visit

A home visit is a paid service:

• the fee for the visit – 8.67 EUR,
• travel expenses – 0.46 EUR per kilometer.

Travel expenses are calculated from the nearest service provision location to your residence.

Information about the one-time payment for receiving an assistive device can be found in the section “Payments"

3. Visit time: The VTPC specialist will agree on the date and time of the visit with you in advance by phone. Home visits are conducted only on weekdays during working hours:

• Monday: 9:00 AM - 4:00 PM
• Tuesday: 9:00 AM - 5:00 PM
• Wednesday: 1:00 PM - 4:00 PM
• Thursday: 9:00 AM - 4:00 PM
• Friday: 9:00 AM – 3:00 PM

Home visits are not conducted in the evenings, early in the morning, or on weekends.

We always strive to offer you the most convenient possible time on weekdays.
If you have any questions — feel free to call, our staff will help you agree on a suitable solution.

The visit is a planned trip by a VTPC specialist to a specific service delivery point outside the department's permanent location, to make services more accessible closer to your residence.

During the visit, it is possible to:

• submit documents,
• receive or return an assistive device,
• make a one-time payment.

1. You must register in advance by calling the relevant VTPC department's contact phone number ( the relevant centre's contact phone number - VTPC Riga, Kuldiga or Rezekne departments.)

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2.  The date and time of the visit will be coordinated with you by the VTPC specialist over the phone. 
3.  A one-time payment must be made. Information is available in the Payments section.

Visits to specific service delivery points are planned based on client demand in the respective region.

Important to know!

Regardless of whether you want to:

• request a home visit, or
• receive a service at the visit point,

please first contact the nearest VTPC department.

Visits are organized if there are enough applications.
Home visits are planned individually, taking into account your residence and availability.