Service Payment

When receiving an assistive device, a one-time payment must be made - a payment that partially covers the service costs.

This payment is applied for each assistive device separately.

Payments for services can be made:

  • by bank card

  • in cash

Payments are also possible during home visits and outings.

General information about payments

Payment methods

For all services, payment can be made both by bank card and in cash - also during home visits and mobile service.

One-time payment

When receiving the assistive device, a one-time payment must be made at the VTPC or at the service provider:

  • for a child - 1.42 EUR

  • for a person aged 18 and over - 7.11 EUR

Exemption from the one-time payment

Individuals may be exempt from the payment if they present the appropriate document:

  • individuals with low-income household status

  • individuals residing in long-term social care or rehabilitation institutions

  • individuals whose residence is registered at a stationary medical institution

  • individuals serving a sentence in a penal institution

Payment for home visit

If the service is provided at home, the total fee consists of three parts:

1. Fee for home visit

  • fixed fee for specialist's visit - 8.67 EUR

2. Travel expenses

  • 0.46 EUR per kilometer

  • the distance is calculated from the nearest service location to your residence

3. One-time payment for assistive device

  • see section “One-time payment”

One-time payment for each assistive device

Payment for the outreach service

When receiving the service on-site, a one-time payment for the assistive device must be made.

Amount of the payment:

  • for a child - 1.42 EUR

  • for a person aged 18 and over - 7.11 EUR

If the assistive device is returned

The one-time payment is refunded only if the assistive device is returned within 1 month of receipt.

To receive a refund, the following must be submitted:

  • written application

  • payment confirmation document

Client portal – all in one place, simple and secure

The client portal is a convenient and secure place to apply for technical aids and submit documents. It is available at any time and from any device.

Here you can:
   • submit applications and attach documents,
   • schedule appointments or receive/return assistive devices,
   • perform service operations online.

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